This week our focus has been on end-user requirements elicitation. Although our primary contact, Brian Nofziger, has been able to tell us a little bit about what it's like to use the tablet system, we felt it would be advantageous to speak with someone who has significant experience using both the paper forms-based system of the past and the tablet-based system that Hooper Holmes is currently transitioning to. Brian was able to put us in contact with a long-time screening professional, Cindy Sucharski, who has used both systems extensively. From our interview with Cindy, we gained:
Our next steps are:
- Use cases of the paper forms system and the tablet system, with exceptions and alternate flows such as how to re-screen a patient when their information is entered correctly.
- Insight into the goals of the end users - they strive to meet a metric of 10 mins/patient
- Usability needs of the end users who are not always "tech-savvy".
- The need for easier training for screeners who have never used the tablet system before.
- More knowledge of the information which is distributed to the nurses - we thought the nurses only recieved the forms they needed to fill out for each patient, but they also recieve scripts for how to talk to the patients while they are performing their screenings.
- The pain points of the paper-based system such as the fear of losing a page of confidential patient information and the need to check every individual page on-site, even though this check could not be completed in time to re-screen patients if a mistake had been made the first time.
- Other needs of the end users which our system could meet such as the need for better statistics about how often the screeners meet their metrics (right now they only know that they "start and end on time", now how well individual screeners perform).
Our next steps are:
- Analyze and diagram our collected use cases from Brian and Cindy to ensure we have a complete picture of the system
- Write a comprehensive Software Requirements Specification.
- We will also be in touch with Brian to learn the answers to any remaining questions we may have and to present our SRS to him for review.